| Pick Up & Delivery |
Your clothes
magically appear at your door, fresh, clean, ready
to wear. And there is no extra
charge for pick-up and delivery. It’s the
same price as doing things “the old way”. |
How
Delivery Works
(1) First you choose a delivery schedule that works
for you. You can choose between a regular twice-per-week
service, where a Starcrest Delivery van will stop
by twice per week to see if you have any clothes
to pick up, or “On call”, where you
email or call us to schedule each pickup.
(2) Next, you choose the best way for you to
leave your clothes to be picked up. We will provide
a big black, draw-string bag for you with a laminated
identification tag.
Most clients leave their clothes on the front
porch. Our Route Driver will contact you to confirm
your pick-up and delivery arrangements. We have
never had a single instance where we could not
find a way to pickup and deliver that worked for
the client. There’s always a way, and we’ll
be happy to design a solution that works for you.
(3) On your next scheduled service day, your
Route Driver will deliver you clothes back to
you. They will
be waiting for you when you get back home. It’s
that simple! You are really going to love this
service.
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Our
delivery service is so easy to get started.
Just 2 easy steps:
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| Step
#1 |
| Log-in
to your account |
Dont
have an Account?
Sign-up
Here |
|
| Step
#2 |
| Place
all items to be cleaned in a bag. |
| You
clothes will be picked up, cleaned,
and delivered back to you looking as
good as new! |
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Route
FAQs
Q.
Who is picking up
your clothes?
A. Our drivers pick up your clothes
in the location you specify for them.
Q.
Is there a person who will solve my problems
if I have one?
A. You will have our driver's
cell phone to contact them directly if you wish.
You can also
contact our store directly. We're almost always
open. You can also contact us via email.
Q.
Where do my clothes
go? Where will they be if I need them?
A. All clothes are processed
at our Fishers location. Your clothes will be
one of three places - at your
home, on our delivery van, or at our plant. Your
clothes are always available to you if you need
them
in a hurry. If you need a rush cleaning and delivery,
just let us know. We are here to make these things
happen!
Q. Is there any
extra cost for Pick-up/Delivery?
A. There are no extra charges.
You pay our regular in-store prices.
Q. Is there a minimum
order?
A. No. There is no minimum order.
There is no need to wait until you have a bag
full of clothes for us
to pick up. You will have a closet full of clean
clothes ready to wear, because we will be picking
them
up and bringing them back on a faster cycle than
if you had to find time in your schedule to drop
them
off and pick them back up.
Q. What do I put
my clothes in to be picked up?
A. We will provide a nylon draw-string
bag with a laminated identification tag. We will
have your
preferences stored in our computers, so we know
just how you prefer your clothes to be cleaned/
pressed.
Q. When will my
clothes be picked up and delivered?
A. You will either be on a Monday/Thursday
or Tuesday/Friday cycle. We will let you know
when we
confirm the details with you (usually by phone)
during the sign-up process.
Q. What do I do
if I have a special request?
A. Please leave a note in your
bag with your clothes. It will help us if you
are as specific as possible.
We will contact you if we have any questions.
Q. How do I pay
for the service?
A. Payments are charged directly
to your credit card. You can get airline miles
for each dollar spent at Starcrest that is charged
to your credit card.
Click here
for more information.
Q. How do you keep
my credit card information safe.
A. We use the latest encryption
and transaction technology to ensure your
information remains safe and confidential. |
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